Resolving workplace conflict – we care about you!

Blacktown and Mount Druitt hospitals HR manager Larna Rouillon with Workplace Behaviour advisor and senior investigations officer Stephen Murphy

In the last People Matter (Your Say) survey, WSLHD staff rated the statement: “I have confidence in the ways my organisation resolves grievances” in the ten lowest scoring responses.

WSLHD is committed to creating a happier, healthier workplace for all staff.

To support this, the district is implementing an early intervention approach to resolving issues in the workplace and restoring relationships.

As part of the roll-out of the Workforce Issues Management Framework and resources in July, HR Business Partners are receiving training to provide managers with advice and coaching, so they can effectively address workplace issues as they arise.

Workplace Behaviour advisor and senior investigations officer Stephen Murphy believes this approach is an important step forward for our district.

“Nepean has been using this model for the last four years and they have had a 93 per cent success rate in addressing issues and most importantly, in restoring relationships,” he said.

“This process provides a more positive approach to dealing with conflict by supporting staff in working together on solutions so they can move forward.”

From a facility perspective, Blacktown and Mount Druitt hospitals HR manager Larna Rouillon believes this is an important strategy to support staff well-being.

What I’ve noticed is that conflict resolution skills helps teams to improve communication and trust,” she said.

“This helps to create a more harmonious workplace culture and enables staff to provide better patient care.”

To find out more about the People Matter 2016 results, visit: http://wslhdintranet.wsahs.nsw.gov.au/news/2016-people-matter-survey

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