Queue free clinic

Westmead Womens and Newborn Health
Westmead Women’s and Newborn Health Administration officer Jocelyn Conate demonstrates the new system to patient Crystal Rincon.

Expectant mothers, young and elderly women no longer need to queue when waiting for their appointment at Westmead Hospital’s Women’s and Newborn Health clinics thanks to an innovative new patient flow system called Q Flow.

The system allows patients to check in for their own appointments using their appointment card or by entering their unique identification number, surname and date-of-birth.  Patients are then directed to the treating room through a ticketing system and electronic display.

Westmead Hospital Women’s and Newborn Health operations manager Donna Garland said that the system reduces frustration for pregnant or elderly women who have had to stand in lengthy queues.

“In addition we now have valuable data that tells us where the system delays are occurring so that we can change our processes or direct more resources to improve the service for women,” Donna said.

“This system has changed the way we manage appointments and the technology allows the woman to take a degree of control over her appointment.”

Blacktown Hospital outpatients also use this technology.

Westmead Women's and Newborn Health
Westmead Women’s and Newborn Health Administration officer Jocelyn Conate shows patient Crystal Rincon the new ticketing system.