Members of the Westmead Redevelopment team, and consumers from the Western Sydney Local Health District (WSLHD) and The Sydney Children’s Hospitals Network (SCHN) have had an eye-opening experience at the Vivid Ideas event Dare to Design our Health Future.
The event was focused on designing the future of integrated and chronic care from a consumer perspective.
The group were asked to identify a current issue within integrated healthcare and develop a solution utilising a suite of design tools provided at the event. The project team and consumers looked at the provision of healthcare for people from Culturally And Linguistically Diverse (CALD) backgrounds.
The tools involved designing a persona of a chronic illness sufferer then developing a ‘day in the life of’ that persona to create strategies to break down barriers to accessing healthcare.
Project coordinator Caitlin Hazell said the workshop was a great opportunity to try out design-led thinking tools together with consumers from the WSLHD and SCHN.
“We learned a lot from each other in working through how we might address communication challenges for our CALD communities as we applied the design tools,” she said.
“We were all a bit surprised by what the issues and challenges were from a consumer perspective and the types of solutions we can develop to address this.
“The next steps following this workshop will involve identifying how we can validate the findings and propose solutions at future forums. We will be working with our CALD communities to see how we can apply these ideas to service delivery design.”