Share your HealthShare experience

It’s that time again, and HealthShare NSW is inviting you to give feedback via the ‘My HealthShare NSW Experience’ survey! Don’t miss your chance to tell them what you think – what’s working and what they can improve.

Open until 9 March, the 2018 HealthShare NSW Customer Survey has evolved – now with clearer language, fewer questions and multi-device access to make it easier for you to share your views.

All up it takes less than 10 minutes to complete, but you can also start the survey and complete it in stages by saving your answers and coming back to them later.

Your responses will underpin HealthShare NSW’s service improvement efforts over the next two years, so don’t miss your chance to help shape this change.

Some of the improvements made in response to customer feedback since the last survey include:

• The Patient Transport Service integrating systems so it’s easier to make and update transport bookings and track vehicles
• Customer Experience’s introduction of new dedicated support roles to help health agency teams with their payroll issues
• The introduction by Food Services of new-look patient menus to help patients select meals they’ll enjoy

Visit www.healthshare.nsw.gov.au/myexperience and partner with HealthShare NSW to make a difference.