Major award from the Premier at Blacktown’s fingertips

Thanks a bunch: Emergency Department nursing unit manager Camille Dooley, Dr Marina Bahgat Wassif, clinical nurse consultant Helen Zaouk, Emergency medicine director Associate Professor Reza Ali and director Business Analytics and Performance Luke Elias.

A revolutionary project that has vastly improved waiting time in Blacktown Hospital’s emergency department has been nominated for a prestigious Premier’s Award. 

The initiative, called Project RED, has reduced the average time patients spent in the hospital’s emergency department by 80 minutes.

The project has been nominated in the Improving Service Levels in Hospital category, which recognises teams that have worked on programs, initiatives, innovations or improvements that led to patients receiving more timely and efficient care within the health system.

Blacktown Hospital general manager Sue-Anne Redmond said the team is thrilled with the nomination.

“Project RED involves key hospital departments, from emergency to cleaning, working together to improve emergency treatment performance and patient flow, and provide the best possible patient care,” Ms Redmond said.

“It has helped reduce waiting times, improved transfer times and access to tests, and improved discharge processes.

“We are delighted that the Premier’s Awards has recognised our achievement.”

The project, initiated at Blacktown Hospital, has since been successfully implemented at Mount Druitt and Westmead, and the strategy has been shared with health facilities locally and nationally.

“Project RED is clinician-led, so the staff who have to implement the changes led the decision-making,” Ms Redmond said.

Ms Redmond thanked the nursing, medical, allied health, administrative and support staff who created the successful project.

“Project RED would not have succeeded without support from everyone in the hospital,” Ms Redmond said.

“I would like to sincerely thank everyone who did their part, challenged established processes and made this change happen,” she said.

Emergency Department staff with hospital General Manager Sue-Anne Redmond (centre)

The award winners will be announced at a gala dinner on 7 November 2018.

The Improving Service Levels in Hospitals Award supports the Premier’s priority to achieve 81% of patients through emergency departments within four hours by 2019.

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