Staff experience matters

More than 130 WSLHD staff participated in the first People Matter World Café

This week, Western Sydney Local Health District (WSLHD) hosted the first ever People Matter World Café.

More than 130 staff across different facilities and professions came together with members of Executive to discuss their experiences and ideas to help make every day the best it can be.

“We are already a high performing LHD, but we’re challenged from a culture perspective” Chief Executive Graeme Loy observed in his opening address.

“It’s not only important that members of Executive listen and learn but that we role model the right behaviours and hold each other to account,” he said.

Professional actors set the scene and brought staff experiences to life with a series of thought provoking monologues and scenarios.

Members of Executive then served as table hosts to facilitate lively discussions. Drawn from staff feedback from the People Matter and JMO Wellbeing surveys, topics ranged from job satisfaction to senior manager communication, recruitment decision-making, change management and staff wellbeing.

Belinda Jordan from Mount Druitt Rehabilitation chose change management for one of the topic rotations. “It was a good opportunity to voice our concerns about making sure we are given enough time to implement changes on the wards.”

Another participant, Robbie Cruceanu, Nurse Unit Manager in Cardiology at Westmead, valued the collaboration. “It was great to work with all of the members of Executive and colleagues from different areas to discuss improving the culture of WSLHD.”

In his closing address, Graeme Loy said the People Matter World Café is just the first step in our journey to a new culture.

“Working with this group today to understand where we go wrong and what and how we can do better was inspiring, and provides me with a great sense of hope for the future.”

Due to the overwhelming response, a second People Matter World Café will be held at the end of the month.