We ask patients, carers and staff: What matters to you?
Family. Health. Happiness. Being appreciated.
It’s rarely a surprise to hear what really matters to people, but it’s always good to ask the question.
The Patient and Carer Experience team were at Blacktown Hospital this week to ask patients, families, volunteers and staff what matters to them as part of ‘What matters to you’ day.
“Our highly skilled health staff use the latest technology and research for the health of western Sydney, but they don’t lose sight of the person they are treating,” Patient and Carer Experience manager Wendy Cain said.
“Knowing what is important to our patients and consumers helps us deliver individual care to each patient.”
‘What matters to you’ day on June 6 is an international campaign that aims to encourage and support more meaningful conversations between people.
Asking the question creates the opportunity to have deep personal engagement, and gives health workers an understanding of what really matters to people accessing the service they provide.
Western Sydney Local Health District (WSLHD) patients are given the chance to have their say via the My Experience Matters survey, which allows people to tell us what we did well and what we could improve.
The survey can be found on patient TVs or through our webpage – just look for the green My Experience Matters logo.
Staff are also being invited to share what matters to them in the 2019 People Matter survey which is now open.
What matters to you? Leave a comment, or get in touch via the WSLHD feedback form.
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