Staff thumbs up for chief executive cafe catch ups

Stephen Brown and Karen Cousins speak with the chief executive at Zoukis.

Being a chief executive is a busy gig – but Western Sydney Local Health District (WSLHD) boss Graeme Loy has committed to face-to-face catch ups with staff as part of his ‘meet and greet’ program.

Graeme Loy was appointed to the chief executive position in December last year and his impact has already been felt in the area of cultural transformation – which includes good staff communication with the LHD’s executive.

The chief executive stations himself in a hospital café once a week, giving staff the opportunity to have a friendly chat without the need for a formal meeting invitation. The initiative is an ongoing fixture in his diary.

Stephen Brown and Karen Cousins from Westmead Hospital’s cardiology team were thankful for their casual chat with the chief executive at Zouki café last week.

“I grabbed the opportunity to talk to the chief executive this morning. We did three laps waiting for our turn as he was quite popular,” Stephen said.

“Our chat went well – the chief executive is very approachable.

“I went to his recent World Cafes and know that there is a lot of work being done to transform the organisation.”

Graeme Loy is encouraging staff to have a casual chat with him, like Stephen and Karen did on Friday.

Karen told the chief executive about her interest in putting Westmead Hospital’s cardiology department on the map.

“I want people to know that we exist and that we do amazing things,” Karen said.

“There are some big changes in our department, particularly in the area of technology that is saving lives.

“Our service is the largest in NSW and we are hoping to grow our resources for our home monitoring unit that is protecting cardiac patients from a life-threatening heart attack.”

Graeme said he was pleased with the number of staff who have taken the time to chat with him – from all areas of the business.

“These visits are a great way to hear directly from staff to help me understand the issues and opportunities within our facilities and services,” Graeme said.

“I get a great deal out of these sessions as they help me understand the impacts of our decisions on our teams better.

“They also provide me with the opportunity to get around to each of our sites and show the teams that I value their feedback and insights.

“This is a key component of my consultation with all staff and I would like to thank all of the staff who take the time to come and talk to me.”

Keep an eye on your email for a heads up about the next chief executive visit to your facility.

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