Record feedback helps drive culture change

WSLHD chief executive Graeme Loy gets in on the discussions at the first People Matter World Cafe in January.

Six hundred-plus staff ideas will be used to drive major and positive cultural change across Western Sydney Local Health District (WSLHD).

Three hundred and fifty staff attended world cafes earlier this year, and a summary of the feedback and recommendations has now been shared with Western Sydney Local Health District (WSLHD) staff.

WSLHD chief executive Graeme Loy said the world café events were just the first step in developing a culture change strategic framework, which will be further refined following the release of the 2019 People Matter employee survey results in September.

A record 41% of staff (4,988 people) shared their thoughts via this survey; nearly double the response rate of 2017.

Mount Druitt Hospital was particularly commendable with 79% of staff having their say.

Graeme thanked those who participated in the People Matter survey and said he was looking forward to hosting more world cafes in the future.

“Thank you for your feedback and trust, and for being open to positive change,” he said.

Staff get together to give their feedback at the second World Cafe in February.

“Your insights will assist us in changing the culture in our district towards one that that really listens and responds to our staff. This will help us to create a better workplace and enhance the quality of care that we provide to our patients.

“I am inspired by the level of enthusiasm and look forward to continuing to work with you to build a better culture at WSLHD.”

Over the coming months, eight action groups with representatives from a broad range of staff will focus on addressing priority included in the culture change strategic framework.