Culture change continues with staff survey results

Auburn Hospital had an impressive 61% response rate to the survey, thanks to staff including (pictured) Riki Richards, Georgina Thomas, Tanja Nietlisbach and Sylvia Veil.

Staff are being heard loud and clear across Western Sydney Local Health District (WSLHD) thanks to record engagement with the People Matter staff survey.

Nearly 5,000 people completed the survey – that’s 41% of staff having their say about working for WSLHD.

The vast majority of staff said they understand their job expectations, know how to address health and safety issues, feel comfortable notifying their manager of any risks, and witness good teamwork to achieve client satisfaction.

In releasing a summary of results for the district and the main facilities and services, WSLHD chief executive Graeme Loy said the highest response yet shows a strong level of commitment, trust and hope for the future of WSLHD.

“Thank you for your honest feedback. I need to know what is working well, but it is even more important to know what areas we need to address,” Graeme said.

Some areas of improvement to focus on include senior managers listening to employees and confidence in the way grievances are resolved.

The new WSLHD Culture Steering Committee will be the central point for monitoring cultural reform progress that eight action groups will be addressing.

The key areas are:

  • Wellbeing, bullying and harassment
  • Keeping people informed & celebrating success
  • Job satisfaction
  • Strategic planning
  • Recruitment confidence
  • High performance
  • Diversity & inclusion
  • Staffing numbers, workload and overtime

The draft Culture Change Strategic Framework will soon be circulated to staff for feedback.