Westmead and Auburn superstars unveiled at awards ceremonies

Auburn Hospital general manager Brett Thompson, gynaecology outpatients co-ordinator Djurdjica (Georgie) Trivic and outpatients nurse unit manager Tanja Nietlisbach.

Better cancer screening and improving patient consent are among the projects to triumph in Westmead and Auburn hospitals’ annual awards.

The Auburn Quality Awards (AQuAs) have been running since 2016, while this was the first year that Westmead has hosted its own quality awards.

The awards recognise staff commitment to improving patient care and strengthening the workplace in the lead up to Western Sydney Local Health District’s annual Quality Awards ceremony on 27 September.

Auburn’s winner this year was ‘Have you had your BRAN’, a project to ensure 100 per cent compliance with documentation of informed verbal consent for procedures in the Gynaecology Outpatients Clinic.

The team used the acronym ‘Benefits, Risks, Alternatives and if Nothing was done’ (BRAN) to help staff remember the key points for patients to understand before they agree to any procedure.

Westmead Hospital registered nurses Lai Bergan, Tracey Wilson, general manager Brett Thompson, clinical nurse consultant Mary Roberts, registered nurses Bincy Kottukappallil Abrah and Betty Lo.  

Three projects got the nod at the inaugural Westmead quality awards: ‘The NlCE Clinic’, ‘Streamlining bowel cancer screening’ and ‘Getting the basics right’.

‘The NlCE Clinic – A nurse-led cataract examinations clinic’ is the first nurse-led clinic that enables ophthalmic nurses to assess, review and discharge patients after routine cataract surgeries.

The main outcomes include better patient flow in the clinic, improved nursing retention, reduced clinic wait time and reduced patient complaints.

Auburn Hospital project “Thinning the bins” receives recognition. 

‘Streamlining bowel cancer screening’ is a nurse-led rapid access clinic for bowel cancer screening which significantly reduces the burden on gastroenterology clinics.

A nurse specialist provides rapid triage, initial consultation, education on diet and bowel preparation, and liaises with GPs regarding outcomes.

‘Getting the basics right: supplemental oxygen’ is the first program where staff developed solutions to improve compliance with using oxygen, which is prescribed to patients with dangerously low blood oxygen.

The result was a significant improvement with the behind-the-scenes processes to improve the treatment of elderly patients.

Westmead Hospital project team EBM24.

Westmead and Auburn Hospitals’ general manager Brett Thompson said the focus of the awards was to celebrate patient safety and care improvements, as well as projects that are enhancing the overall patient experience.

“Congratulations to all the staff who submitted projects into these awards,” Brett said.

“It was really difficult to select winners from the 14 fantastic projects submitted.”

The winning projects have been submitted into the district’s annual Quality Awards ceremony on 27 September, with some projects also submitted to the NSW Health awards.

To request an invitation to attend the WSLHD Quality Awards at the Western Sydney University Rydalmere campus, email WSLHD-Corporatecomms@health.nsw.gov.au before 20 September.