If you’ve ever been to Auburn Hospital then chances are you were greeted by the enthusiastic smile of Maged “Mags” Nessim.
Maged was an architect in Cairo, Egypt before immigrating to New Zealand in 1996 and Australia in late 2000.
He started working as a patient transport bus driver at Auburn Hospital in 2001, and in 2010 moved to the information desk where he spends his day guiding visitors, transporting files, sorting mail and generally bringing joy everywhere he goes.
“I always try to smile because in my opinion smiling is the best way to make people happy,” Maged said.
“Even if someone comes here very nervous and unhappy, when they see me smile, straight away it makes a change. You can see it. It happens to me every day.
“I say ‘good morning’ or ‘good afternoon’ maybe 200 or 300 times a day but I don’t get sick of it. Each day I get more experience in dealing with people and making people happy.
“I love to help people. It’s a part of my character. I feel so happy when I see people happy. I can’t see anyone suffering or in trouble without trying to help if I can.
“When I deal with people in a good way, they definitely deal with me in the right way as well. Many people who come here are sick, suffering and in pain, and it’s our job to try to help them and bring some happiness. And when I help these people I feel satisfied that I did something good for people.
“This job has made me more patient and given me a different perspective on life. I’m so happy to be here. Everywhere I go I like to help people and I learned this from what Jesus said in the bible. I think love is everything in this life. If we all tried to love everyone as much as we can, I think there would be no problems in this world.”