Good communication key to improving patient care

Acclaimed researcher from Curtin University, Professor and physiotherapist Anne-Marie Hill, recently visited Westmead Hospital to speak to staff about effective patient and carer engagement.

Her advice was direct and simple:

  • Identify any changes in patients early
  • Communicate with your colleagues especially during ‘handover’
  • Communicate with your team members
  • Avoid working in silo
  • Provide patient/carer orientation of the ward
  • Calmly repeat yourself when managing confused patients or those with dementia
  • Think about ways you can improve quality and implement quality improvements projects.

Western Sydney Local Health District (WSLHD) Allied Health director Jacqueline Dominish, was impressed with the diversity and dynamic of staff who attended the workshop.

“I’m excited that so many staff from all areas of disciplines attended and this was the first time Nursing and Allied Health have participated in this type of workshop,” Jacquie said.

“It’s wonderful that many of our staff are going to be implementing many of Anne-Marie’s recommendations and we are constantly looking at ways to improve our patient care.

“We need more of these education session in the near future.”

An evaluation process will be put in place to review the outcomes from this workshop.

For enquiries or information contact Shalini.balram@health.nsw.gov.au