Share your experience and help improve our support services

Staff: What do you think of HealthShare’s support services?

Have your say before December 16 on payroll, patient food, linen, patient transport, finance and other services provided to Western Sydney Local Health District.

As customers of HealthShare NSW we are being asked to ‘share our experience’ via an online survey to capture as much feedback as possible.

Respondents are able to submit feedback via their mobiles, tablets or computers. The survey can take as little as eight minutes to complete and you also have the option of completing it in stages, by saving your answers and coming back to them later.

The responses received will underpin HealthShare NSW’s service improvement efforts over the next two years, so don’t miss your chance to help shape this change.

Visit www.healthshare.nsw.gov.au/myexperience and partner with HealthShare NSW to make a difference.

In the last survey, you said:

You wanted ‘clearer/more accessible information about how to contact HealthShare NSW services’.

In response, HealthShare NSW reviewed and consolidated all of our ‘1300 -’ numbers.

You were frustrated as ‘some tickets are closed before a resolution has been found’.

HealthShare NSW is now gradually introducing Service Now and the customer facing platform SARA – a transparent system which allows customers to see the status of their requests in real time.

The ‘waiting is excessive’ when you call the Customer Service desk.

Now customers are only waiting on the phone for less than a minute before they speak with a customer service representative.