Essential information at your hospital bedside

Blacktown and Mount Druitt hospitals medical service director Dr Brett Gardiner, nurses Laurice Karkour, Parul Patel and ambulatory care department head Leanne Watson show patient Mani Chandra a patient experience video on the PES back in 2018.

Patients and carers will find it easier to access free information by their bedside thanks to a digital overhaul of the Patient Engagement System (PES) across Western Sydney Local Health District.

The PES screens are available with most Western Sydney hospital beds and include a range of free information and paid entertainment options provided by our Patient Experience Team and Hills Health Solutions.

The digital redesign now clearly displays two free tabs, where patients and carers can access important information in multiple languages including a safety video, explanation of how to share any concerns, and information for preventing falls and pressure injuries.

There is also a Welcome to Country video featuring Aboriginal elder Uncle Greg Simms welcoming visitors to Dharug land, and an opportunity to leave feedback via the patient survey known as My Experience Matters.

Gadigal elder Uncle Greg Simms welcomes visitors to Dharug country.

The other tabs provide access to Hills paid entertainment services where patients can access TV, movies and internet services.

The Patient Experience Team has reviewed all the information on the PES to ensure it is up to date with COVID-19 information and resources available across all facilities.

If you have any questions or require further information please contact