Service NSW app downloads hit 3 million

Photo courtesy NSW Government.

Customers have heeded advice and embraced the NSW Government’s Service NSW Mobile app for checking in safely to venues, with more than 3 million app downloads already recorded.

Minister for Customer Service Victor Dominello welcomed the milestone and urged more customers to download the app and reap the rewards.

“The app is the keys to the front door for customers wanting to enter businesses. It simple to use and will help keep the community safe and the economy open,” Mr Dominello said.

“Since 1 January hospitality businesses and hairdressers have been required to use the NSW Government’s Service NSW QR code for registering customers’ details. It is equally important for customers to do their part and download the app so the process is as seamless as possible.

“The app makes life easier for people – whether it’s downloading a Digital Driver Licence or renewing vehicle registration – the technology saves people time.

“It only takes a few minutes to download the app and seconds to scan the QR code. Do yourself a favour and download it now.”

100,000 businesses have registered customers with the Service NSW QR code, and there have been about 32 million COVID safe check-ins through the app, with 94 per cent of customers giving it the thumbs up.

Feedback received from contact tracers is that the Service NSW QR code is the most effective system in assisting NSW Health to protect the community.

It also prevents the use of fake names as a customer’s personal details are automatically captured via the Service NSW app when they scan their smartphone over the QR code.

Personal information obtained by businesses is held securely by the Government and only used by NSW Health in the event of an outbreak. It is destroyed after 28 days.