An important update on COVID-19 and hospital visitors

From tomorrow, Monday 5 July, no visitors will be permitted in Western Sydney Local Health District (WSLHD) hospitals and healthcare facilities. This policy will remain in place until NSW Health transitions out of red alert.

This decision has been made to provide the utmost protection to our patients, visitors and staff in response to the rapidly evolving COVID-19 situation.

Exemptions will be allowed under extenuating circumstances only and a centralised exemption process has been established.

Arrangements are in place to allow for a visitor in very limited circumstances including women in labour, certain circumstances in the emergency department, special care nursery, paediatrics and palliative care.

Where possible we request 24 hours’ notice. If your request is approved, one visitor per patient will receive access for a 72 hour period.

For birthing mothers, approval for your visitor will stand until you have given birth.

If a birthing mother arrives in active labour, one support person will be permitted to enter the facility.

We are regularly reviewing your applications and will be in touch as soon as possible – we know how important it is for you to hear from us in these challenging times.

If you are a patient in our care, please chat to your treating team if you have any questions.

Visitors or carers wishing to apply for an exemption will need to fill out a form on the WSLHD website here.

Overnight WSLHD was notified that three residents from the SummitCare aged care facility in Baulkham Hills have tested positive to COVID-19.

These residents have been transferred to the dedicated COVID-19 ward at Westmead Hospital as a precautionary measure.

We continue to work very closely with the facility management to provide support with our public health and infection control experts. We have also provided additional personal protective equipment (PPE) and accommodation support, as well as nursing and social work assistance to support families.

Auburn continues to be an area of concern. Anyone who visited Auburn Town Centre on or after 27 June must get tested, even if they do not have symptoms. Click here to view other venues of concern in western Sydney.

The NSW Chief Health Officer, Dr Kerry Chant, has asked for people to minimise exposure in retail and supermarket settings as these places make up the venues of concern in the Auburn community.

It is more important than ever to ensure COVID-19 stays out of our healthcare facilities.

We have extended hours and opened more clinics across western Sydney including in Auburn, Castle Hill, Rouse Hill, West Pennant Hills, Castle Hill, Baulkham Hills, Merrylands, Seven Hills and Parramatta to support the community to get tested. Opening hours, locations and details are available on the NSW Government website or by contacting your GP.

A new COVID-19 Walk-through Testing Clinic has been established at Auburn Central Town Square.

It will operate 8am – 8pm, 7 days a week, until further notice. Testing is FREE and no booking or GP referral is required.

Arabic, Dari, and Chinese interpreters are on site at this clinic.

There are over 30 testing clinics in western Sydney and more than 350 COVID-19 testing locations across NSW, many of which are open seven days a week.

To find your nearest clinic visit here or contact your GP.

To book your COVID-19 vaccination, go to or visit the Australian Government’s Vaccine Eligibility Checker online.