Improvement made to COVID-19 check-in system

Checking into venues and managing your check in history will become easier thanks to a new COVID-19 check-in card and suite of updates to the Service NSW app.

Minister for Digital and Customer Service Victor Dominello said customers would soon be able to register for a COVID-19 check-in card which they could present to supermarkets and other essential retail businesses to scan as a faster and safer way to complete the self-service webform check-in or paper sign-in currently used by customers without a smartphone.

“We want to make sure the COVID-Safe check-in as safe and as accessible as possible, which is why we’re introducing the COVID-19 check-in card,” Mr Dominello said.

“The days of seeking out somewhere to manually sign in with pen and paper should be an absolute last resort.”

Customers can download and print their COVID-19 check-in card or have a plastic card mailed to them. Their contact details will be securely stored within the QR code, which will prepopulate the webform when scanned by the business. 

Mr Dominello said that in response to customer demand Service NSW was also rolling out two further enhancements to the Service NSW app.

The first allowing customers to review their check out history and add check out times and the second to make it easier for customers to sign into the ServiceNSW app wearing a mask.

“It is critical our contact tracers have the most accurate information possible so they can act quickly to contact casual and close contacts, which is why we’re making it possible for customers to review their check-in history and enter the correct check out time after the fact,” he said

“Customers will also be able to opt to extend their login-period for the Service NSW app to up to 4 hours, making it faster and easier to check-in without having to reenter a PIN or to remove their facemask to activate Face ID each time.”

The additional features will be available inside the Service NSW app from mid-August.

Customers will be able to register for their COVID-19 check-in card via the Service NSW website or by calling 13 77 88 from 13 August and can opt to receive it via email to print at home, or via postal mail.