Feedback from patients, along with their families or carers, who received healthcare services at Blacktown and Mount Druitt hospitals has been overwhelmingly positive in a new survey this month.
More than 8,000 SMS text messages were sent in September to discharged patients or outpatients of the hospitals asking them to evaluate their healthcare experiences at the hospitals via the My Experience Matters online survey.
September’s survey results had 85 per cent of respondents say they:
- were shown kindness and respect;
- felt welcome;
- had convenient appointment times; or
- experienced politeness and courtesy.
Blacktown and Mount Druitt hospitals general manager Ned Katrib was delighted with these results, saying it is testament to the hard work and dedication of the staff during the most trying of times.
“It’s great to see that our patients take the time to respond and recognise the efforts of our staff to help them have a positive and safe experience, even during a pandemic,” Ned said.
“At Blacktown and Mount Druitt hospitals, we listen to our consumers and use this information to improve our services.”
“These results speak for themselves and I congratulate all the staff for their hard work and commitment to serving the communities of western Sydney.”
Western Sydney Local Health District (WSLHD) chief executive Graeme Loy praised the frontline health heroes working throughout the current COVID outbreak.
“The staff of our District show that incredible care continues to be available to everyone from western Sydney who needs it, whenever they need it, and everyone at Blacktown and Mount Druitt hospitals should be proud of their efforts in September,” Graeme said.