How to get push notifications for COVID-19 case locations on the Service NSW app

Minister for Digital and Customer Service Victor Dominello

Residents can now receive push notifications on COVID-19 case locations on the Service NSW app so they are alerted to potential exposure risks as soon as possible.

The enhancement is in addition to the red icon that appears in the check-in history of a person who has been to a venue on the same day as a confirmed COVID-19 case.

People who receive a push notification or see a COVID-19 case alert in their check-in history should monitor for symptoms and get tested immediately if they feel unwell. They do not need to self-isolate, unless contacted by NSW Health.

Minister for Digital and Customer Service Victor Dominello said with over six million active users of the Service NSW app, COVID-19 case alerts were another digital service to make life easier for people as NSW lifts health restrictions.

“COVID-19 case alerts in the Service NSW app makes it easy for NSW residents to see if they may have been in contact with or visited a venue of a positive case and provides a link to relevant health advice,” Mr Dominello said.

“We have continued to work on increasing the functionality of the Service NSW app and this is an additional service not seen in any other state or territory.”

Health Minister Brad Hazzard said NSW Health contact tracers would still contact positive cases and close contacts to provide them with testing and isolation advice.

“Our high vaccination rates have been a game changer for managing COVID-19 and enabled us to ease restrictions, but we must remain vigilant,” Mr Hazzard said.

COVID-Safe check-in information is securely stored on a Service NSW database for the sole purpose of contact tracing by NSW Health. Information is deleted after 28 days and is not shared with any third parties.

There are more than 500 COVID-19 testing locations across NSW. Customers should visit COVID-19 clinics to find their nearest clinic or contact their GP.