New web page launched to help bring a consumer voice to healthcare

Loretta di Mento (WSLHD board deputy chair) and Graeme Loy (WSLHD chief executive)

Western Sydney Local Health District (WSLHD) has published a new ‘Community and Partnerships’ section on their website to better partner with consumers by encouraging new ideas and community interaction.

Created to locally support the NSW Health Elevating the human experience strategy, the new mobile-friendly web page has been specifically designed for WSLHD consumers (any person who needs or could need health services), and was co-designed with Consumer Representatives and staff across the district.

The overall purpose of the WSLHD Community and Consumer Partnerships program is to improve the quality and safety of healthcare, and to enhance patient-centred care and experience.

The web page was officially launched by WSLHD chief executive Graeme Loy, WSLHD consumer council chair Anne Stanfield and WSLHD board deputy chair Loretta Di Mento at Westmead Hospital in front of WSLHD staff members and consumer representatives.

In some ways, we’ve been on the journey with technology for some time, but it feels like we’re really just starting this journey with our consumers and our patients from their perspective,” reflected Graeme.

“I think the webpage is a brilliant tool and is a fantastic step forward for how we start to interact with consumers better.

“I’m keen to hear feedback from everyone so we can continue to improve and grow it.”

To view the new web page visit:

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