Celebrating kindness through culture at Blacktown and Mount Druitt Hospitals

Kindness Week has been celebrated at Blacktown and Mount Druitt Hospitals with a staff morning tea and chocolates, in honour of the rich culture in the workplace and community.

Auntie Margaret Nekeare-Cowan, a WSLHD Consumer Representative and member of the Blacktown Hospital Consumer Partnership Committee, and some members of the Cook Islands community celebrated Blacktown Hospital’s culture as a welcoming space.

Margaret is a former President of the Cook Islands Council NSW and representative of Pacific Islander communities in western Sydney.

Staff were encouraged write message of kindness to one another and were entered into a draw to receive a complimentary lunch.

Gathering of Kindness is about those small acts of kindness that improves communication between patients and staff – it shines a light on improving the culture that impacts on staff engagement and patient care. It focuses on taking a moment out of our busy day to reset, going the extra mile to make a team feel valued and heard that ultimately reflects on “my kind of experience”.

A smile, a hello, a ‘please’ or ‘thank you’ are those small acts of kindness that make a big difference to the experiences of our staff, our patients and their families and carers, across NSW.

NSW Health’s Gathering of Kindness is celebrated annually during 13 – 17 November, using World Kindness Day to continue a conversation about kindness and compassion in healthcare.

The 2023 Gathering of Kindness focused on MY KIND of healthcare – reframing quality and safety in healthcare, exploring those actions and moments that matter to us all in transforming experiences in healthcare.