How a tour of Auburn Hospital is breaking barriers for culturally and linguistically diverse (CALD) students and their families

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Western Sydney Local Health District’s (WSLHD) Multicultural Health Services (MCHS) has hosted a guided tour at Auburn Hospital to provide students and families from western Sydney with a hands-on experience navigating the healthcare system.

The tour was attended by 15 Intensive English Care (IEC) students from Holroyd High School along with 14 parents, and participants were provided vital information on available health services within hospitals and community health centres across the district.

As part of its ongoing commitment to supporting WSLHD culturally and linguistically diverse populations, MCHS recognises the unique challenges faced by newly arrived individuals from refugee and migrant communities.

This includes language barriers, unfamiliarity with the NSW healthcare system, lack of knowledge about health services and increased access barriers due to individual or cultural factors.

Facilitation of health education projects such as the Auburn Hospital guided tour provide a crucial avenue for the MCHS team to connect with the community, aiming to bridge access barriers while empowering IEC students and their parents with the knowledge and resources to confidently engage with healthcare services. 

During the tour, participants viewed and interacted with various departments at Auburn Hospital, including:

  • Child and Family Services
  • Physiotherapy
  • Maternity services,
  • Outpatient services

MCHS also facilitated sessions on healthy eating and lunchbox ideas, which were well received, and Dari-speaking healthcare interpreters were used to ensure information was accessible to all. 

“Understanding how the healthcare system works facilitates a pathway for better health for both individuals and families,” WSLHD Multicultural Health Youth Program Officer Daniel Apat said.

“The ability to meet with these members of the CALD community and provide meaningful support is an example of the impact our programs can have on refugee and migrant communities.

Daniel Apat

“By welcoming these members of our community into Auburn Hospital and providing tools like interpreting services to meet their needs, we are embracing and nurturing these relationships with the whole family, and hopefully we see the impacts of this work for generations to come.”

Daniel Apat

To learn more about services available for CALD communities, please contact WSLHD Multicultural team WSLHD-MulticulturalHealth@health.nsw.gov.au